Shipping Policies
Quality Video Components(QVCvideo)Products are shipped worldwide with tracking # insured Express mail, Priority mail, or UPS.
After package is shipped it is no longer the responsibility of QVCVideo. You can call (616)887-6887 or email sales@qvcvideo.com for a tracking#. All packages will go out the same day they are ordered or the following day unless the item is out of stck. Parts damaged in shipment are the responsibility of QVCVideo, and a claim will be files. Lost packages will be investigated, and reshipped if not found. If your ordered product(s), are lost or damaged during shipment, you must contact us so we can file a claim within 7 days. Packages damaged in shipment must be saved along with packing material until carrier can inspect the package.
Return Policies
Warranty claims, product returns, and/or incorrect orders or shipments, must be addressed as follows:
Opening or installing a product from QVCVideo, you agree to terms and conditions of warranties and policies of QVCVideo. QVCVideo must be notified Within 24 hours of receipt of shipment, and prior to installation, of any damages or discrepancies to your shipment. Products will not be accepted for returns after installation, except for warranty issues as stated in our LIMITED WARRANTY. You must have a proof of purchase and be the original purchaser. You must contact QVCVideo for a (RMA), Return Merchandise Authorization, number to return any products. The RMA number must be clearly marked on outside of package. Our quality department will determine approval/disapproval after close inspection of returned part(s). All returns must be packaged carefully. Customer is liable for product damaged in shipping due to inadequate packaging. Shipment will be rejected if sent freight collect. QVCVideo is not responsible for freight charges on returns. Approved warranted items will be replaced immediately with the same merchandise, or similar item of our choice. Items returned that were abused will have to be approved by our warranty department for exchange. If we no longer carry the item that was returned due to a manufactures defect, We will send a working comparable new or refurbished item of our choice. Shipping is always non-refundable. All returns for refund are subject to a 15% restocking fee. The return has to be made within 30 days of the purchase date. No restocking fee applies on exchanges or store credit.
Limited Warranty
Opening or installing a product from QVCVideo, you agree to terms and conditions of warranties and policies of QVCVideo. All equipment carries a 6 month replacement warranty from date of purchase against defects in workmanship and materials. You can purchase an extended warranty on all of our products. QVCVideo is not responsible for improper installation, modification, power spikes, or misuse of products. Corrosion due to improper care or salt spray in snow or beach areas is not covered. Approved warranted items will be replaced immediately with the same merchandise, or similar item of our choice. Items returned that were abused will have to be approved by our warranty department for exchange. If we no longer carry the item that was returned due to a manufactures defect, We will send a working comparable new or refurbished item of our choice. Shipping is always non-refundable. All returns for refund are subject to a 15% restocking fee. The return has to be made within 30 days of the purchase date. No restocking fee applies on exchanges or store credit. Purchaser assumes all liability for using these products in compliance with all applicable state and federal laws regarding surreptitious audio and or video recording or monitoring.
QVCVideo Warranties or Complaints, must be addressed directly to:
Quality Video Components
12177 Reyburn St.
Sparta, MI 49345
(616) 887-6887
E-mail: sales@qvcvideo.com
Thank you, for shopping with us and enjoy your new purchase!
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